radio button in servicenow catalog item

} If the variable is a multiline text type, it is not making the variable editable. Now click on the Default Value tab, and enter the following: This JSON string is telling the variable to render the widget by ID, and passing in the instance options for href and button_text. You can see that the button is rendered using the button_text we passed in, and should navigate to the URL of the href option we passed in. Enter the ServiceNow Studio. I have written the following condition in a business rule: Quite a lot shorter, hope this helps someone. The code for the new SN UI hid the back button. Field Name: Manager, Field type: Text Box (Read only field)4. Would setting the service catalog property which initiates auditing of variables contribute to the problem? item.hide(); }. img.hide(); So for example, your code block in the controller would be something like: c.uiAction = function(action) { c.server.get({ action: action }).then(function(response) { / / }); }; Im trying to find any information on the difference, thanks again. The variable is new_user on the Corporate Directory catalog item. Thanks for sharing! Submit catalog item via script?5. This is obviously the best and simplest method since it falls in line with the design of the product and doesnt really require any unusual override of other system behavior. or gel(popup_close_image).hide(); but it thinks the object is null for some reason, Not sure what youre referring to exactly, but when youre rendering a popup dialog, you can use something like this to hide the close decoration. Ive just done some further testing, this works as Admin but the bottom 2 are not removed for anyone else. One thing to note is the variable name elmt, not elmnt as you have in this comment. based in conditions. Simply take the code from the post and change lines 24-26 to open the incident instead of resolving it. Locking down variables via client scripting. You would need to change the code as needed of course. We can create ui policy for the respective catalog item from here only. This widget has an option schema that accepts the following instance options: Open the Executive Desktop catalog item, and create a new Variable with the following settings: Note: By default, the Question field is mandatory on pretty much all variables, but you probably don't want to show this when displaying a widget on a catalog form. BR helped me restrict write from the variables. } Ian, could you tell us about your work around in more details? If the variable is a radio button type, it is working fine and making the field editable. However, you may end up wanting to allow the user to maybe create some data via modal popup form, or view an image carousel while on a service request form you know, fancy stuff like that. Ive used the client script code provided and it is still resetting my date variables. // See https://www.blogger.com/go/adspersonalization Could I use the same method here to hide the buttons/icons at the page level? For example we can use syntax in client scripts such as: g_form.getValue("variable_name"); Basically from here we can select the catalog where we want to display respective catalog item. Service-now allows you to add roles to any variable in the system for this purpose. I did try this and its not hiding the context menu . if(item.innerHTML == Submit){ $$(.icon-label)[0].hide(); // tag button $$(img[id=view.cmn_location])[0].hide(); // reference variable to cmn_location table My guess is that if I were to try and write a script for that it would probably have to be a pretty big hack to account for everything. A Catalog Item is a form used to submit information, a request, or to create a task. Step 3.1: Basic authentication. This widget has an option schema that accepts the following instance options: href - The URL to link to when clicking the button; button_text - The text to be displayed on the button; Add the Widget to the Catalog Item however, current.variable_pool.location is giving me undefined. Im looking for a way to hide all of the variables that have no value. Correct. It scrolls just fine in Firefox but since IE is our company standard, Im kinda stuck! Ive modified my client script code above to fix this issue. Removing all but one button can be accomplished in a similar way to the previous example. Step 3: Connection Settings. I have alot of forms that have fields controlled by ui policy and once submitted all fields become visable on the editor but ones that are manditoty but not filled in are still prompting to be filled in. What if I have a form widget and a custom button widget on same page. I am only looking to add a Reopen Incident button. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. ve.select(img[src*=reference_list.gifx], img[src*=small_calendar.gifx]).each(function(img){ I know the way SN interacts with the DOM has changed in berlin but i dont know enough to figure out why this has stopped working. Service request catalog contains a list of all IT service request to . Thanks anyhow! make easy to find and access IT Services. One important piece to this is that the work notes field is a journal field, so it will always be blank after submission. The button colors is getting the color from the btn-primary Bootstrap class which gets compiled based on the CSS variables you have defined. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. while ago I helped to answer a forum posting for someone who was looking for a way to present catalog variables to an end-user on a Request Item form but restrict the editing of those variables. Hi Mark great post. I dont have a way to do that currently. function onLoad(){ The green back button and reference icon for any reference variables still show. Locking down variables by role without a script. I dont have a client script that hides just those buttons on a single form but It can probably be done. For example, the Label is more user-friendly and should be used in text displayed to the user. Sign-up to get the latest news and update information from ServiceNow Guru! Click on New button. How would I exclude this one variable to not be read-only? This may have been made obvious on another page, but how would I go about putting a button on a form? It should look like this if everything went as planned: Looks like everything worked! Refresh the Catalog Item Form on your Service Portal and see if the button widget is displayed. You could try something like this if you want to use the traditional client script method It work exactly as I need. I did notice problems with g_form.setReadonly for reference variables though. Article task helps you to hands on or practice on catalog item. The radio button labels are not displayed in Service Portal. img.hide(); You could update the form widget to submit upon an event, and then trigger the event from your button widget. Stay up to date with new posts on ServicePortal.io, Error: Please enter a valid email address, Error: Password and password confirmation do not match. Only three things has to be performed to develop the. When submitting a Service Request, the requester can add attachments using the icon located on the form header. 04-24-2021 03:03 PM. Im trying to do the same thing and made some edits, but Im still having a bit of trouble. All you have to do is add the correct condition to it so that it is applied at the correct time. Submit catalog item using script | Servicenow Tutorial | Servicenow Scripting1. Hi Mark, I have encountered similar issue where the multiline text field is not editable.. could you please confirm if the below script is the latest that will fix the mutiline text field issue? I would adjust your script so that you just have that line so that you can isolate the issue and troubleshoot just the one piece. Buttons are controlled by UI actions. With some tweaking this helped me solve some issues we had. Additionally we are passing the hidden instance option color to make the button use the theme's primary color. Also when i click request approval the button is not disappearing? Workflow can be created through graphical editor tool (Workflow editor). http://sncommander.com/some-common-hurdles-in-scoped-apps-in-servicenow/. They are best used when a user needs to see all options side by side when making their selection. You can however do a Collection. Its probably best to avoid writing any script at all if you can to lock down access to variables. Thanks Mark! If I dont pass any response it gives me a console error. ServicePortal.io is an independent ServiceNow blog that focuses on the new Service Portal, ServiceNow CMS, and building custom apps on the ServiceNow platform. take a look at my channel: https://www.youtube.com/@cloudminus89, https://community.servicenow.com/community?id=community_question&sys_id=290f042fdbd1441423f4a345ca96196f, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/c_ServiceCatalogVariablePricing.html, https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/task/t_ExtendThePricingModel.html, https://community.servicenow.com/community?id=community_question&sys_id=33fa9f8fdb7533042be0a851ca96194e, these seem to work! I had put this into our environment and it was working great, but we have a form with checkboxes and list collectors and its showing them as editable, not read only. This is what worked: // remove reference icon from all variables referencing sys_user table I can see the date resetting is fixed but still i can see the dropdown variables are editable here. You did such an amazing job. Using these core activities we can design the workflow. Former senior engineer and team lead of Service Portal at ServiceNow. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. Basically ui policies are used for client side scripting or for client side field manipulations. Ive posted a script here that you can use as an example. Is there an easy way to make the buttons a specific color? response.sys_id : $scope.data.sys_id; loadForm($scope.data.table, sysID).then(constructResponseHandler(response)); }); My button widget has a glide object of the same table and record as the form, but when I try to pass it, it is still not updating the form. Submit catalog item using a script2. Does anybody knows how to hide the list dropdown menu called Actions on selected rows.. and the check boxes? Thanks for the information. //Disable all elements within with a class of cat_item_option That just means the expression in your ng-hide is not returning true. The post Certified Diversity Recruiters appeared first on Crossfuze. The print icon (and others in the parent frame) can be hidden but they would use a different logic. I agree that data should not be lost due to a read only function, but I dont see in your script where that is depicted. $scope.$on(spModel.uiActionComplete, function(evt, response) { var sysID = (response.isInsert) ? location, and other tables on our various catalog items. Strangely enough, the rule appears to work for users with admin privileges. //Get the Variables section Click "Create Application File" to raise a dialog box of options. If the value parameter is null, the record is not updated, and an error is not thrown https://developer.servicenow.com/app.do#!/api_doc?v=madrid&id=r_GlideRecord-setValue_String_Object, Get reference display value in CLIENT script. Is it possible to Save a task as Draft using the SAVE button for example. }); Hi, I need help, I have the following client script that I want to hide 3 options in the state field and the Resolve Incident button based on the severity field and if the person has the severity_manager role. I dont have a pre-built script for those. //Add an information message, abort the submission, and reload the page, 'You are not allowed to change variable values on this record. Very Simple, Robust, understandable and opens up the mind to more complex use cases on buttons in portal. Can anyone help me out here. Each and every catalog have different categories. . I took out the latter of the code then it did not work at all as far as making all variables read-only. var items = $$(BUTTON).each(function(item){ You cannot dynamically set a Variable as a String and then have it interpreted in another place as a Table - they are two different object types. I see below set of code which updates the form onclick of UI Action. Can I know how to create a custom button to create a new incident on portal ? if(current.u_active == true){ Step 4: Select properties and filter data. i have two catalog variables location and stock room. I am trying to hide the reference icon for any reference variables on the Request Item form for end users. Theyre embedded buttons so theres not a good, simple way to remove them. If youre going to continue to display the variable editor, you should use one of the other methods above to accomplish what you need. if(item.id != IncNoti && item.id != ){. The best-practice method for making variables read only on standard forms post-Calgary is to use catalog UI policies and catalog client scripts along with the Applies to checkboxes available on those forms. Id still like to confirm that the business rule for sc_task is exactly the same as the rule for sc_req_item with the exception of the table. These scripts are designed to work with UI action buttons. . I added ng-if=data.showButton to the HTML template. Its really a bug that you should contact Service-now support about. based on what user enters in location, stock room values are available. I have looked at ServiceNow Wiki site but didnt find any clear direction on how to do this. }); I want to make additional comments mandatory whenever user clicks resolve incident button, This does allow setMandatory, but its a great way to do small client side stuff. ve.select(.cat_item_option, .slushselectmtm, .questionsetreference).each(function(elmt){ Step 3.2: ServiceNow OAuth. Thanks for the quick response. You may also consider the Locking down variables by role without a script method described above. Found out how to do it. Not immediately, but as soon as you make a change to a task with variables on it for example, all the disabled variables will be empty when you re-open the form. I created a Reopen Incident button and was able to hide it if the inc state isnt resolved. Theres no simple way to incorporate the enforcement of mandatory fields into graphical workflow. This however doesnt remove teh lookup spyglass next to reference variables, or seem to mark them as read only, nor does setDisabled(). You did such an amazing job. (The rest of this example assumes an item named Example With Pinned Variables.) how would i make it greyed out once clicked? It only removed the reference icon from the first variable which was a reference to the sys_user table. Started making client script to make all variable fields read only by looping fields on g_form and calling g_form.setReadOnly(fieldname). Thanks!! But if not [Global], I couldnt hide the Back Button. Field Name: Requester, Field type: Reference2. $$(.icon-chevron-left)[0].hide(); // Back Button I created a button for cancel on the service portal using this site thank you it was so useful! I tried a few things like: Thank you for the client script that makes the variables read only on the Request Item form. Still no luck. Thanks. Can you please help. That still needs to be addressed by ServiceNow development. Is u_review an actual form field or is it a variable as well? Workflow is used to design service request fulfillment process. Thanks for posting the feedback here. Service-now actually provides a simple way to make a variable on a standard task form read only via client scripting. Theres an example above that shows exactly how to show all but one button. elmt.disabled = true; In Firefox it works fine, also Webkit based browsers. Hey Brent, I dont know of any issue with the script. Ive updated this article with a notice at the top to reflect the new functionality. If its a variable, then youll need to use variables.u_review to refer to it. Radio buttons are used to select a single option from an entire set. So far this is working for me in my tests. As of the ServiceNow Calgary release, this functionality is no longer necessary and, in fact, can cause some issues due to an unresolved bug in ServiceNow code. Then Submit button would be used when its complete/final? }, >> $ (Prototype), $$ (Prototype selector) Thats what Im ultimately looking to do for this form. (ex. Does anyone know why this difference occurs? How to hide custom button based RITM state. I wanted to make two variables editable for all users. img.up(table).hide(); However, Im not seeing readOnly anywhere in his script. That still needs to be addressed by ServiceNow development. A Workflow automates and visualizes a multi-step process as a sequence of activities. This code can do that. Form buttons and context menus are usually a desirable piece of functionality to include on your form. }); Hello, On the All Variables Read Only client script, I noticed after some testing on my catalog items, this script wipes out my variable for the requested_date. This functionality is not available out-of-box, buthere is a quick example on how you could create a custom widget to display some buttonsto mimic the UI Actions on aform. It works great EXCEPT when the page renders, the top bar (where you right-click for context not sure what the formal name for that is) drops down and covers the top row of fields on the form. //Remove any reference or calendar icons You can use the ng-disabled=shouldBeDisabled directive in the button and decide when to make it true or false in you client controller. Thanks again! I will create a HI Server ticket regarding this setReadonly issue. Youve got a syntax error in another client script thats causing all other scripts to fail. Article provided ServiceNow Development Training Practice Assignment Task of Service Request or Catalog Item. In Workflow editor there are lots of core activities such as Approvals (Group approval, User Approval, Approval Action, Manual Approval etc, Conditions (If, Switch, Wait for condition, Wait of WF Event), Notifications (Create Event, Notification), Sub flows, Tasks (Catalog Task, Create Task), Timer and Utilities (Branch, Join, Return Value, Run Script, Set Values, Turnstile, Unlock etc). "https://www.dell.com/downloads/global/products/precn/en/spec_precn_690_en.pdf". By using the readOnly property instead of the disabled property on those elements you dont lose the dates on save. https://servicenowguru.wpengine.com/scripting/client-scripts-scripting/mandatory-knowledge-search-ticket-creation/. This solution is very simple but often doesnt give you the type of flexibility that you need to restrict access to variables. elmt.Disabled = true; Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. //Hide list collector icons You could try to include g_form.setMandatory in the client script to make each readonly variable not mandatory as well. //Hide list collector icons You can use ng-if on the button to hide when state not resolved. service catalog) Select Category (for e.g. Let me know if it is possible. If youre running on Calgary, there are actually better options now with UI policy and Client scripts. I have a comment about the abort if variables change business rule. Hi Nathan, Thanks for code! But for process which contains conditions, approvals, email notifications, group approvals, to trigger other processes etc, workflow will be recommended options. No problem. The need to disable the entire form section header context menu is extremely rare but may come in useful in certain situations. What about JUST removing the bottom buttons and keeping the top list? As always you rock, thanks!! This was just what I was looking for, thanks for sharing. We have reference variables for user, location, and other tables on our various catalog items. Only think I can say is to copy the code exactly. It happens in all browsers. All rights reserved. }); Sign-up to get the latest news and update information from ServiceNow Guru! if(item.id != IncNoti){ function onLoad(){ https://community.servicenow.com/message/799314#799314. The first options that I would consider in these situations is to simply modify the Condition field (for role-specific or other criteria) or the UI Action Visibility related list (for view-specific criteria) on the particular UI action that I wanted to remove from the users view. It doesnt show the Widget at all when using the first line and the Client Controller script is giving error It should contain a javascript function when saving the same exact code. If your UI action has an Action name value specified, you could also remove the button by targeting that ID value specifically. * | ACL in ServiceNow. I want to hide button if the ritm is approved. In this article. Thanks for the reply. The concepts in this tutorial would work just the same for this use case create a button, capture the info and send to the server using server.update, and then use GlideRecord to insert the data to the appropriate table. Based on Marks fix, the code should now be fixed to use readOnly instead of disabled. is there a way to hide just a single option from the context menu instead of the complete context menu? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. $$(.icon-chevron-left)[0].hide(); //Back Button The mobile UI still suffers from so many of these types of issues that I generally just disable it and use the standard UI. Im trying to add a button to update a field in the HR Module (table=sn_hr_core_case) but when I reload my page where I have added the widget I receive a bunch of read errors at the top whic are: -Server Javascript error Cannot read property table from undefined -Line number 4 -Script source code logged to browser console -failing widget: Opus Reapproval (sys_id of my widget). I expanded upon Nathans ideas and added a modal window for resolve comments and a few improvements. Therefore current.variables.changes() returns true. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! The fact that the date fields dont retain their value doesnt really have anything to do with the script provided here. You can also see that the variable's Question text is being displayed above the button, however this can be made non-mandatory with a UI Policy change. Each of these statements will remove the first occurrence of that reference variable type in Calgary: $$(img[id=view.sys_user])[0].hide(); // reference variable to sys_user table This is just to be an example and up to you to finish. You can set up an onLoad client script like this to accomplish it. As it turns out, the problem with the Abort on Variable Change Business rule was caused by our apparent misuse of Label variables. Not sure I can follow all the chats. You can also easily add to the worknotes from the server script. If the fields are being made mandatory by catalog UI policy, then the UI policy wouldnt be enforced on the standard forms anyway. I also cleaned up the entire script so it should be more efficient now than it was before. But this condition does not work for transform map,which is calling the same Business Rule. An alternative to radio buttons is a select box, which results in much less space taken up, but not all options are displayed side by side. Can someone please tell me why this is not working: i have used the script for setting the variables to read only. if the stage is waiting for approval, button should be visible. For that case, you could use a script like this one to lock down all of the variables on a form. If the user changes variable values and tries to submit the record they would get an alert telling them that they are not allowed to change variables. Unfortunately the Related Links heading is still present, how would I remove that? That shows all of the variables by default in a readonly form. This works brilliantly, not saure how long it has been around for. Additional radio button showing in Service catalog item view Procedure When you click on 'Try it' for the catalog item, you see an additional choice other than the ones configured in Question Choices. Would you know how to hide the Actions on selected rows.. drop down and the the check boxes on the incident lists or any other? When setting a value, ensure the data type of the field matches the data type of the value you enter. The rule worked if the catalog item contained no labels or if the labels preceded checkboxes. // Supply ads personalization default for EEA readers Ive noticed that a standard g_form.setReadonly(date, true) greys out the value box, yet doesnt remove the calendar icon, allowing for dates to be changed at any point even after a read only function has been applied. Adding Icons to UI Action Buttons in ServiceNow. In order to do that, you have to manipulate the HTML using a catalog client script. https://servicenowguru.wpengine.com/scripting/business-, Thanks Mark .. another quick question.. is it possible to amend the above script to exclude the container start variable type otherwise you cant collapse containers when viewing items ? Can anyone tell me what is wrong with my code ???? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. I know that this issue has been reported to Service-now before, but it probably wouldnt hurt to pile on to get the bug fixed. }); a client script on global table but after execution it leaves me with an error Stack over at line 10. Static Choice nodes have both a Label and a Value.Depending on the context, a developer may want to use one or the other. Workflow is created through graphical editor tool (Workflow editor), which is very easy and a comfortable tool to design the process. I have my html set to show / hide certain buttons:

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