I want my items returned or paid the equivalent of what I lost because of their inability to handle incoming merchandise. I have no gift card and cannot get them to answer where that gift card is. All returns must be postmarked within 14 days from the date of delivery of an item. Reach out to us at pop-support@thredup.com. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. We hope to expand to other states and countries in the future! If your order is arriving in multiple shipments, you may have different return windows. What is your cancellation policy? All orders are subject to a $5.99 fee per shipment from each shipping location. Claim it and get a lot of features. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Unfortunately, expedited shipping is not available at this time. YES cut as in by a person. I hope this clarifies it. Once youve dropped off your kit to USPS or FedEx, delivery to thredUP can take up to three weeks. Shop tops, jeans, sweaters, dresses, and more for an extra 30% off plus free shipping using this Thredup promo code. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. Please reach out to oakandfort@thredUP.com to see if an update to your shipping address is possiblemake sure to include your order number and new address. Done. I need to up date my email @phone number I have been lock out, I want the remainder of my items back that they have- they even charged me 9.95 to send stuff back but will not answer emails or return items - no disclosures no phone number. You can see where your item is being shipped from in the Shipping Location section of the item details page. Please reach out to pop-support@thredup.com with your order number to request a cancellation. Youll receive an email confirmation once your kit is activated. If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. If you would like items that dont get listed returned to you, this can be done for a fee of $10.99 with Return Assurance. Once shipped, you should receive it in 3-8 business days. What happens to the pieces that arent listed on thredUP? Can I track my items after I send them in? We conducted a search on social media and found several negative reviews related to thredUP. Our Customer Service team would be happy to assist you. No, Madewell gift cards and discount codes are notvalid on Madewell Forever purchases. You can see where your item is being shipped from in the Shipping Location section of the item details page. You can find contact details for thredUP above. Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). Net Change in Cash-$47 $24 -$20 Cash at Beginning of Period: $92 $68 $88 Cash at End of Period: $44 $92 $68 . I wrote this CS rep back explaining the problem was with the first Chase acct, that I disputed only part of the order and asked her what now - NO REPLY! Total scam. When I finally got one well after 10 days, then another, they were rather generic, none explained why my new orders were cancelled. Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device. If you decide that an item that isn't the right fit for you, we invite you to visit your returns page to process a return request. Yes. International Shipping Options. Youll receive an email confirmation once your kit is activated. But to save even more, you can apply one our Thredup promo codes for up to an extra 50% off your order! In these cases, we recommend establishing a mail forwarding address. Multiple items may be sent in one package, as long as the return slips are included. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. For a limited time only, enjoy 35% off your first purchase on dresses, bags, shoes, and more with this Thredup coupon code. Higher-end brands get you a higher percentage of the payout. On top of buying trendy thrifted clothing, you can also check out the Thredup sell option. You can earn 4%- 56% of the estimated resale value of the listed items per kit. In April 2022 I made two orders with ThredUP using my new debit card number. There's no limit on the number of packages you can send, and packages can weigh up to 70 lbs. Please reach out to madewellforever@thredup.com to see if an update to your shipping address is possible make sure to include your order number and new address. PacSun is partnering with thredUP to allow customers to turn their gently used clothes intoPacSun shopping credit. If you choose Return Assurance, those fees will be automatically deducted from any earnings. All orders are subject to a $5.99 fee per shipment from each shipping location. Multiple items may be sent in one package, as long as the return slips are included. I purchased a pair of slides made in China and they were described as "44-45=12US women". While thredUP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. If your order is arriving in multiple shipments, you may have different return windows. These boots were worn only twice and were in pristine condition. All Rights Reserved. We ask that you please take the following steps before we investigate further: Check with your neighbors, roommates, property manager, or front office Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was heldIf you don't receive your order within 14 days, please reach out to athleta@thredup.com. Directly to your inbox. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfill. Have additional questions? Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items. Desired outcome: The only outcome I would want is full refund in it's entirety. Please reach out to oakandfort@thredUP.com with your order number to request a cancellation. * We welcome you to send back multiple returns in one package, as long as the return slips are all included. Returns must be sent back within 14 days of delivery. See a list of ineligible brands here. Once an order has been placed, we cannot change the chosen payment method. If your item is returned, it will be relisted and continue its consignment window. ThredUp Inc. 969 Broadway Suite 200 Oakland, CA 94607 Note: We cannot accept returns at this address. Thredup Inc. Website. Have no alterations, including cut off labels or missing size information. When you visit them online, you will be wowed with choices from over 35,000 brands that are available! Please reach out to verabradley@thredUP.com. While these boxes are non-refundable, if you're okay with taking the gamble, you could come across brand new items with the tags still on for a fraction of the full price. I've given this site three chances to prove themselves, but I've come to the conclusion they're just a money laundering site at the customers' expense. In these cases, we recommend establishing a mail forwarding address. How long will it take to process my items? secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). No matter what your sense of style is, youre bound to find cute and trendy clothing to match your wardrobe. If the estimated delivery time frame for your package has passed, please contact nationltd@thredup.com with your order number, and well be happy to track your package. We list new items every hour, so check the site often to find your perfect match! I was wrong, the largest size these would fit is a size 10, my best friend wears a size 9.5 and they fit her perfectly will a hair of room in the back. * What happened to the rest of my things? Choosing a selection results in a full page refresh. It takes approximately 1-2 business days to process your order. thredUP reviews first appeared on Complaints Board on Aug 29, 2012. You cannot return or get a refund for any final sale items. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Desired outcome: Clean Out Kit, you'll also earn an extra. To qualify for a refund, all items must be in the same condition in which you received them On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. Once processed, it may take your bank up to 7 business days to credit the refund to your account. Our Customer Service team would be happy to assist you. With thredUP's Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. *$20 discount valid on purchase of full-price Madewell branded jeans made in Madewell stores or at madewell.com when you contribute one pair of jeans to Madewell's denim upcycling program. Each item has a 14-day return window. See a list of ineligible brandshere. Once your order has been shipped, you will receive an email with tracking information. Madewell is partnering with thredUP to let customers earn shopping credit for their gently used clothes. They were worn twice so replacement value would be exactly what I paid for them. You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. Note that a shipping return fee of $5.99 will be deducted from your refund. Tue, May 31, 1:18 PM Get Promo Code HIHI 30% OFF 15 uses today Thredup promo code: Up to 50%. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. They primarily target Gen Z with a message of sustainability through reducing Fast fashion .. [1] Contents 1 Platform 2 Marketing 3 Corporate Affairs 4 References Platform The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. Your return has been processed. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. You can earn 4%- 56% of the estimated resale value of the accepted items per kit. Chanel Silva Your refund will be issued to your original form of payment. Orders shipped within the 48 contiguous United States: We will keep you updated every step of the way via email. Press the space key then arrow keys to make a selection. I want my boots back or I want the replacement value reimbursed to me. If your order is arriving in multiple shipments, you may have different return windows. I have used ThredUp for several years and had good experiences when they first got up and running. Returns must be sent back within 14 days of delivery. With aVera BradleyClean Out Kit, youll also earn an extra 15% bonus on your payout! FedEx Tracking ID [protected]. Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. If you decide an item isn't the right fit for you, visit our returns page to process your request. You will be paid out after the item sells if it is not returned for the second time. You have one year to claim earnings before they are automatically turned into a thredUP gift card. Desired outcome: NEVER AGAIN :(. I am happy to help you. Note: The time that an item is unavailable for purchase (e.g. Overall, I got an average of 50 cents per item. Buying (and wearing!) thredUP | An Online Consignment & Thrift Store Women Women Premium Premium Designer Designer Shorts Handbags Shoes Plus Maternity Juniors Tall Petite J.Crew Ann Taylor LOFT Lularoe BCBGMAXAZRIA Lululemon Athletica Talbots Free People Lilly Pulitzer Madewell View All Women's Brands Sweaters under $12 Shop Now New arrivals New with tags Revive We only accept online returns for Vera Bradley Forever Favorites. However, THEY ARE Like most of the complaints before me , I also never received a refund for a dress I purchased. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Once an order has been placed, we cannot change the chosen payment method. With the app, you can have access to exclusive Thredup promos and Thredup sales right in the palm of your hand. Get your next favorite article of clothing for a steal of a deal with up to 90% off the original market price. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. It takes approximately 1-2 business days to process your order. If you have additional questions, reach out to pacsun@thredup.com for support. Yes. The age of thredUP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. thredUP.comis transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. I would like my money sent via the paypal I have set up through their website. Otherwise, there is a flat shipping fee of $5.99. Terrible customer service I had to send emails to get refund sent back to my card and the first email string finally got answered but they didn't fix it. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Promotions and discounts will not be reimbursed First they gave me money they owed me, $10, by a code, accepted the two orders using that code, then promptly cancelled both orders within seconds. If you have additional questions, reach out to verabradley@thredup.com. Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. thredUP is a legitimate platform, however, their customer support seems to be rather inefficient. Once an order has been placed, we cannot change the chosen payment method. The Donation Clean-Out Kit is what it sounds like. I returned them the next day and was charged $2 each as a "restocking fee". Buying (and wearing!) First off, payouts are very bad. Not valid on phone orders. Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Your return is complete and your refund of $67.53 has been processed. If an item isn't returned within that 30-day listing window, youll earn OAK + FORT credit in 7-14 days for the items that sell. FedEx cant get in touch with ThreadUp to confirm the order either. You can see where your item is being shipped from in the Shipping Location section of the item details page. i would like to talk to the customer service representative, Read full review of thredUP and 1 comment, I would like to be able to use the store credit or have the money returned to my account. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill. Thank you! Once youve mailed your kit, it can take up to 3 weeks to be delivered to thredUP. Reach out to us atoakandfort@thredup.com. Reach out to us at madewellforever@thredup.com. Note: Shipping for Hawaii, Alaska, APO/FPO/DPO, Puerto Rico, US Virgin Islands, and Guam may take up to 6 weeks in some cases. secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.). Seeing as that's not what they do, never shopping with them again hurts them more than me. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet. By making it easy to buy and sell secondhand, thredUP has become one of the world's largest resale platforms for women's and kids' apparel, shoes, and accessories. You can drop your bag or box off at any USPS or FedEx location. Said it was delivered on Aug 31at 2:53pm. If the estimated delivery time frame for your package has passed, please contact verabradley@thredUP.com. Once an order has been processed, the shipping address cannot be changed. If you choose Return Assurance, those fees will be automatically deducted from any earnings. We do the rest! Once an order has been processed, the shipping address cannot be changed. If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. until it's delivered, i cannot generate a return request. 2022 Forbes Media LLC. If you choose Return Assurance, those fees will be automatically deducted from any earnings. "Hi Chanel, I would love my refund but more I would like to see this company shut down for fraud. Use this comments board to leave complaints and reviews about thredUP. In these cases, we recommend establishing amail forwarding address. Once your kit is received, it will take up to 4 weeks to process your kit. My acct was w/CHASE bank, I disputed one item but the bank returned all of the money for that order to my acct. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. All Madewell Forever items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Their follow-up on clean out bags is terrible. Give your friends $10 to spend on their first order at Thredup when you refer them, and you'll receive $10 off your next order too! Please reach out toathleta@thredup.com with your order number. Oh, and I wont be refunded for shipping, that will be deducted, so its cost me around $15 to try on some shoes, one defective pair. She would have bought these from me, but she already has them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. If you're a new customer, you can use this Thredup promo code and save up to 50% off plus receive free shipping! There is no time period in which you have to spend your Vera Bradley credit as they have no expiration date. Returns must be sent back within 14 days of delivery. Yes. The last box I sent in included a Burberry coat. You will receive the tracking information in your email and your Orders section on the website. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Items that are still in good shape, but dont meet thredUPs quality standards are evaluated for inclusion in thredUPs Rescues program. Get the latest fashion trends for a fraction of the price when you shop high-quality second-hand clothing and accessories from Thredup! If your order is arriving in multiple shipments, you may have different return windows. If you decide an item isn't the right fit for you, visit ourReturns pageto process your request. AllreNATION LTD items are processed and inspected according to strict quality standards to ensure they are re-sellable, meaning no signs of wear (pilling, shrinkage, fading), no damage (missing parts, rips, stains, odors), and no alterations. Schedule a Pickup Apply for New Passports Early So frustrating! This is the third time I've had this happen too.They just ignore your emails too easily. With an Athleta Clean Out Kit, youll also earn an extra 15% bonus on your payout! Once your order has been shipped, you will receive an email with tracking information. I may sell things here as I have a large store on a very popular online site but will NOT ever buy again as there is no recourse for not as described. Unfortunately, expedited shipping is not available at this time. If your order is arriving in multiple shipments, you may have different return windows. Press the space key then arrow keys to make a selection. Higher-end brands get you a higher percentage of the payout. Drop your package off at any USPS or FedEx location. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. Buying (and wearing!) Emailed them a second one because they hadn't answered the first. Once your order has been shipped, you will receive an email with tracking information. Our inventory is constantly changing because we receive items from our customers closets. Pick up a physical Clean Out Kit in stores or visit our Trade In page to print out a digital label for use on an applicable box or envelope. Once an order has been processed, the shipping address cannot be changed. With aPacSun Clean Out Kit, youll also earn an extra 10% bonus on your payout! Click here to get notifications about new complaints of thredUP. I will never send in another kit and have alerted friends and family to do the same. Take up to 60% off shoes, handbags, clothing, and more styles + free shipping when you apply this Thredup coupon code. Please reach out tonationltd@thredup.com with your order number. Please contact them if you can for me to restore my account with them and get my $10 that they owe me - interesting that they still send me emails for deals on the site! Unfortunately Madewell Forever gift cards are not available at this time. These reviews may indicate issues with the company's products, services, or customer support. Once an order has been placed, we cannot change the chosen payment method. We currently only ship to the United States. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. We currently only ship to the United States. After it is received, it will take up to four weeks to process. It takes approximately 1-2 business days to process your order. It's that simple, so just follow this 3-step process and enjoy your ThredUP online shopping spree! Items that dont qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUPs vetted network of textile recycling and reuse partners. Note that a shipping return fee of $5.99 will be deducted from your refund. I also made sure it was saved in my account. Some value brands are ineligible for a payout, but you can still send them in. I believe this is just a fraudulent scam. If your order is arriving in multiple shipments, you may have different return windows.
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