You cant speak to anyone and get held in live chat queues for ages. Important! You cannot buy a ticket inside of the tram. They said multiple times that it was final sale. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. Privacy Policy. Had anyone received their refunds for cancelled shows? We are sorry to hear of your frustrations, and always try to accommodate those with exceptional circumstances - we apologise this was not offered to you. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. When buying a ticket, you can get acquainted with all the details both from your computer and from your phone. Each customer of the service needs to understand that fees vary depending on the venue and the event. BBB Tip: Buying tickets to the big game or concert? I am now discussing this matter with trading standards. I bought tickets to see Breaking Benjamin and Papa Roach.. Then just a week before the show Columbus Ohio made Covid shots mandatory. This person deserves promotion. Once we were in the chat the respons was very quick and our problem (not receiving an email conformation) was solved immediatly. We cant even do that. Not sure when Louisville was cancelled AXS (for Detroit) doesnt even have a phone number to call, and I emailed them on Sunday for any update. Please visit our help page or contact customer support for assistance. Despite the difficulties, the service managed to raise the rating after a difficult period. The companys employees prefer not to disclose details of exactly how they do it. Please provide your business email which will be use for claim procedure. Concert tickets are still being sold to gigs as early as the beginning of next month, and new concerts are being announced for the summer and fall. At this time, we are currently not offering guided tours of First Avenue. The refund for the ticket to the canceled concert will be credited to the same card with which the payment was made. Children under the age of six can travel for free. You must add a payment method to your AXS account, and following verification, will be paid within 10 days of your event taking place - this can be paid via PayPal or to your bank. This is a myth that was spread a few years ago and has no basis. Sobald Sie das Video abspielen, entsteht eine Verbindung zu Google mit der Akzeptanz der Google-Datenschutzerklrung. But was sold the worst possible tickets right at the back of the stadium?? Datenschutzerklrung. Datenschutzerklrung. There is one very interesting point that distinguishes the service from many of its competitors: AXS processes payment and delivery, so buyers and sellers never need to interact with each other. They said they had until the fay of surgery to get them to me. . AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Application for financial support Leistungen fr Bildung und Teilhabe (Regionalverband Saarbrcken), Information about financial support in the programme Schlerbefrderungskosten (Regionalverband Saarbrcken), Social Welfare Office (Sozialamt) and Jobcenter, Television and radio broadcast services fee. Anyone can write a Trustpilot review. It is totally outrageous how they have kept my money for 7 months and counting! The technical service of the service has previously stated that it is working on troubleshooting. This fee varies depending on the chosen delivery method (USPS, e-ticket, etc.). They do not commit. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). For up-to-date show information, visit our calendarHERE. According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. International Association of Better Business Bureaus. It is problematic to make a refund to another card. I purchased Ed Sheeran tickers back in March and could no longer attend so went with the option to resell using the AXS site. You can request a copy of your Minnesota vaccination record HERE. First Avenue proudly uses the United States Postal Service for all shipping within the United States. I really appreciate the efficient care & consideration given to me. Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. There is also a ticket resale fee. Business Profile AXS Event Ticket Sales Headquarters Multi Location Business Find locations Contact Information 425 W 11th St #100 Los Angeles, CA 90015-3467 Get Directions Visit Website (213). For instance, if you bought $250 in tickets, youll get an extra $50 toward the next big show. Thanks to them we have been refunded for tickets that were purchased for the C2C event in March 2024 after the site had crashed during the Early Bird booking and whilst my original tickets were in the basket, disappeared and showed only the top tier tickets available. Yep! The company has its methods by which you can check not only the seller but also the tickets they sell. Below you'll find an important update on COVID-19 and your events. Then I applied for my PA pass so that I can have a carer with me (without which I would be unable to access the event). How can we possibly contact them with a question? If you cannot get this app, you can go to your AXS Account on a desktop computer and transfer your tickets to a friend with a smartphone and enter with them at the event. Postponed events: For shows that are rescheduled or have plans for rescheduling, ticket holders usually dont have to do anything if they still plan to attend on the later date. Be the first to know. Lefts face it: Hardly anybody is buying concert tickets right now. After logging back into the site afterwards, all price point tickets were still available and we were able to purchase the lesser priced tickets that we wanted. It's all a fan needs, all in one app. Need to find a different location? If you do not currently have an AXS account you will be instructed to create one during your purchase. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! Suggested companies are based on peoples browsing tendencies. This policy may change depending on the performer or at the discretion of management. The refund is usually credited to the card within a month after the organizers of the event have confirmed its cancellation. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Hi Tracey, and thanks for your message. For other states, find Immunization Information Systems contact information HERE. As mentioned earlier, the number of fees varies greatly, on average it can be from 20 percent of the ticket price. Yes, the tickets are legit. Buyers get tickets delivered straight to their AXS accounts, and sellers get paid by direct deposit. AXS - Official Tickets and Your Source for Live Entertainment In 2015, a significant event took place in the history of the companys development, which played a major role in the further development of the service. I had one point of contact through the whole experience. This is a steadfast policy and we allow for no exceptions. It depends. The recipient will get an email about the transfer, and theyll need to create an AXS account (if they dont have one yet) to complete the transfer. His attitude and competence is a credit to AXS tickets - twice now in the past six months he has gone up and beyond sorting out tickets for two concerts at this summer's BST Hyde Park festival for myself and my partner. After that, the tickets will be theirs to use with the AXS app. The companys slogan is an excellent uninterrupted operation in real-time. repurchase tickets to the makeup dates. . We bought BTS Live Play and didnt realize until after that it wasnt the actual performance with the actual performers its a freaking broadcast. DO NOT BUY FROM AXS. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. Theyll just have to create an AXS account to claim their tickets. Not sure why they do it. Nope. 2023 Trustpilot A/S. You can also write your message as follows: If you prefer to send an email to the support service, then first you will be asked to choose a country, since the service branches are located in different countries. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. AXS.com terms of ticket purchase. The email says "Contact us . the cottages at tucson resident portal; 2021 iowa custom farm rates; biggest human skeleton ever found; Blood Donation. This service is legit reliable and safe, the company is trusted by millions of users. This is the only way to insure that a Semsterticket can be provided to . If you are not currently vaccinated, you can find out when, where, and how to get a free COVID-19 vaccine via Minnesotas Vaccine Connector HERE. Ticketmaster, AXS, eTix and other ticket platforms e-mail ticket buyers with specific details on a show-by-show basis. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please do contact us if you have any further issues with the app: https://support.axs.com/hc/en-gb/requests/new Best, Team AXS. Its up to you! This scheme is used by almost all services for the convenience of communication with the client. During this period, there were ups and downs in the work of the service, nevertheless, the management always managed to maintain a good reputation of the company. If a replacement item is not available, we will offer an alternative, or refund the purchase price of that item. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. The move to AXS Mobile ID is designed to put tickets in the hands of fans, reduce ticket scalping from unauthorized resale sites & ensure that we know who is coming to the show. Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. Click here. Pandemic brain fog might be to blame, How the COVID-19 pandemic has changed Minnesotans' lives. Please keep an eye out for emails from First Avenue and AXS for important show-related information. Crappy buisness practice!!! 425 W 11th St #100 Los Angeles, CA 90015-3467. They are the instantly available for resale for 3x the price. AXS does not set ticket prices, determine seating locations, or control the release of ticket inventory -- such decisions are controlled by AXS' clients. Gatian at AXS ticketing queries has been amazing! When an AXS profile is created using Facebook, the service requests some basic information (for example, preferences, interests). Check our Venue Tours page for information regarding future availability. Your review is recommended to be at least 140 characters long. If you placed an order and you see it listed as complete in our system, that means were aware of the order, but it does not mean the order has shipped.
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