Don't buy their products. Why wasn't I told this during the initial claim? Any claims other than the right to have the defect rectified as stated in this warranty are excluded. My attempts at a warranty replacement have been horrendous. Defective products abound. Where the product is repaired, Chervon may use refurbished parts. This offer is non-transferable and applies only to the original purchaser. If you register your product, well have your information on file when you call us with a question, making the process even easier for you. Visit our Contact Us page for additional ways to get help. First time it was over 3 hours later when they called back and I had to leave home in the interim so they couldnt help me without access to the product. For the best experience on our site, be sure to turn on Javascript in your browser. && window.WeakMap They don't stand behind their product ..Never again am buying EGO. A case of, "if I knew then what I know now", I never would have bought EGO PRODUCTS! But perhaps the many who get good warranty service do not take the time to review. })(); 3178. I will never buy one of their products again. to zero turn riding mowers. Spent a fortune on various Ego tools and the chainsaw stopped working. Then the entire burden of coordinating, moving the mower by renting a trailer and finding a service center is on you as the customer.
Be the first to know about new products and innovations. EGO LM2000E (Electric Lawn Mower): 3.4 out of 5 stars from 63 genuine reviews on Australia's largest opinion site ProductReview.com.au. Introducing the EGO POWER+ 16" POWERLOAD String Trimmer, the world's most advanced trimmer featuring the world's first LINE IQ technology. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. We're so confident in the performance of our tools that we offer professional users a 3-year warranty on the Professional-X range, and a 2-year warranty on the Professional range when tools are registered within 30 days of purchase. js.onerror = function () { Though everybody that I spoke to said "it's normal" to take this long. What would you like to do? The head on my 1 1/2 year old string trimmer will not advance line (it jams after a minute of use and the line won't feed out), so I called customer support. The store will not work correctly in the case when cookies are disabled. });
What would you like to do? The offer only applies to walk behind push and self-propelled mowers, it does not apply
Home Depot rep told me I should have taken the item to since they do repairs on site. We use dedicated people and clever technology to safeguard our platform. Greenworks will offer warranties of four years on mower parts and only two years on the battery. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Price for another battery (56v/7.5AH) make me think Im dealing with an oil company. To opt out of a category of data collection, select 'No' and save your preferences. Registering your product does not work. What would you like to do? This warranty does not cover normal wear and tear, misuse
","consent_manager.allow":"Allow","consent_manager.accept":"Accept","consent_manager.deny":"Deny","consent_manager.dismiss":"Dismiss","consent_manager.reject_all":"Reject all","consent_manager.category":"Category","consent_manager.purpose":"Purpose","consent_manager.functional_category":"Functional","consent_manager.functional_purpose":"Enables enhanced functionality, such as videos and live chat. For residential users looking to ditch gas, the EGO 52-inch zero-turn currently offers the most refined residential mowing solution on the market. EGO tools are backed by an industry leading 5-year warranty. The message is very annoying. Bought mower and battery died after 2 years but they will not replace it because i could not find the orginal receipt. Do you have no warranty? For questions or warranty claims on the Zero Turn Riding Mower (models: ZT4200L, ZT5200L), please call us Toll-Free at 1-877-346-9876. Pulled out the powehead last weekend to do some trimming only to find it completely dead! EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. && ('objectFit' in document.documentElement.style); If you are new here, please review posting/commenting guidelines below. This website makes use of cookies to enhance browsing experience and provide additional functionality. These parts are covered for 90/30 days from manufacture defects in normal working conditions. The equipment must be returned together with the original proof of purchase (stating the purchase date and product description) to the reseller from whom the equipment was originally purchased. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. The Commercial Series Product Warranty for commercial users is 2 years for product, backpack battery(BAX1501) and commercial charger(CHX5500E). Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. We're so confident in the performance of our tools that we offer professional users a 3-year warranty . The competitor is located in Australia; The following exclusions apply; . They are clearly not truly interested in providing good customer service, only selling tools. Don't forget, expect to be on hold for an hour or more to even talk to someone for help. This has been the most grueling process ever. I've talked to home depot about it, they do nothing. Basically, they are unwilling to keep a loyal customer happy over a $35 part replacement. I need to put a small deposit down ($20) with Home Depot. Greenworks and EGO slightly differ when it comes to warranty plans. I really like the EGO line except for the price of there batteries. EGO POWER+ 56V 1 x 2.5Ah 900m3/h Blower Kit LB5302E, EGO 56V 65cm Brushless Hedge Trimmer SKIN HT6500E, EGO 56V 2 Piece 1 x 7.5Ah Lawn Mower & Blower Kit LMLB2135E-SP, EGO 38cm 1 x 2.5Ah Line Trimmer Kit STLB1521E-S, EGO Multi-Tool 51cm Hedge Trimmer Attachment HTA2000, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 4 Piece Attachment Kit MHSC2004E, EGO Powerload 38cm Line Trimmer Skin ST1520ES, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head 7 Piece Attachment Kit MFC1504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 50cm Steel Deck Self-Propelled Mower Kit LM2022E-SP, EGO Multi-Tool 300mm Brushcutter Attachment BCA1200, EGO 56V Brushless 42cm 5.0Ah Push Lawn Mower Kit LM1703E, EGO 56V Brushless Powerload 38cm 1x2.5Ah Line Trimmer Kit ST1521ES, EGO 49cm Mower Blade to suit LM2001E Lawn Mower, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge BA4200T, EGO POWER+ 56V 1 x 2.5Ah Multi-Tool Pole Hedge Trimmer Kit MHT2001E-X, EGO Multi-Tool 78cm Pole Extension Attachment EP7500, EGO Multi-Tool 38cm Rapid Reload Line Trimmer Attachment STA1500, EGO POWER+ 56V Brushless Multi-Tool Power Head & Line Trimmer Kit MST1500E, EGO POWER+ 56V Brushless 1 x 5.0Ah Multi-Tool Power Head & Line Trimmer Kit MST1504E, EGO 52cm High Lift Mower Blade to suit LM2101E &
The weight and rear- wheel drive make it difficult to maneuver around tree, bushes, flower beds etc.I will admit that it cuts well and the one control height adjustment is handy.After two times cutting, its going to be a LONG summer. EGO lasts longer without needing changes. For the best experience on our site, be sure to turn on Javascript in your browser. Their support was quick to get on the phone and it was painless to create a warranty case. ","consent_manager.privacy_policy":"Privacy Policy","consent_manager.allow_category_tracking":"Allow [CATEGORY_NAME] tracking","consent_manager.disallow_category_tracking":"Disallow [CATEGORY_NAME] tracking"}}`;
Claims under the warranty must be made within the warranty term.
Consumer Guarantee Act 1993. I told him I have no idea where it is, probably in a storage unit or lost in our move. addition to other rights and remedies imposed by State and Federal legislation that cannot be excluded. You are also entitled to have the goods repaired
THIS EXPRESS WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE OR USE, WHICH ARE DISCLAIMED. document.head.appendChild(js); Your receipt will be requested upon completion of this registration. I was looking for a more powerful blower and came across this deal for an EGO LB6500 blower skin, handy if you've already bought into the ecosystem & need a blower or just want to upgrade your existing one. This is a crazy policy. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. Last update I got was that the item was marked "in transit" back to the store on the 17th. The mower must be returned at the purchasers expense to the Dealer it was originally purchased from. They don't believe you bought their product by default and have to supply a copy of your original purchase receipt even if you did register it. What?? hVn8>b%
This warranty may also be further limited or voided as specifically detailed in the product Manual. How about answering the phone ! My gut instinct was to buy gasoline equipment, instead I bought this junk and it is worthless. EGO lists new trimmer heads and other 'wear' items as only having 90 day warranty. I didn't have any way to see a status on my warranty claim.
Here are 8 tips for writing great reviews. If you are not satisfied with your purchase of an EGO Power+ walk behind Mower in Australia or New Zealand for any reason, you can return it within 30 days from date of purchase for a full refund provided you
This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and excessive exposure to water or rain), accidents, neglect or lack of proper installation and improper maintenance or storage. JavaScript seems to be disabled in your browser. So any non-AU supplied items have different prefix letters in the serial#! EGO Power+ Outdoor Power Equipment and Portable Power Products. Be the first to know about new products, innovations, and offers. Now I will have to spend more hours of my time arguing with their loathsome customer service to get a replacement, there appears to be no fix. && window.URL For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. Wouldn't take a charge. hbbd``b`@`B W Find out how we combat fake reviews. JavaScript seems to be disabled in your browser. If you register your product, well have your information on file when you call us with a
For customer service contact us toll-free at: 1-855-346-5656. * For defects caused by material or manufacturing fault. This website makes use of cookies to enhance browsing experience and provide additional functionality. When requesting warranty service, you must present the original dated sales receipt. *U@H]$nG``x3@ = I have no clue if this slowless is on Home Depot's end, but it seems like it. This warranty applies only to the original purchaser from an authorized EGO retailer and may not be transferred. LM2102E-SP Lawn Mowers, EGO Multi-Tool 25cm Pole Saw Attachment PSA1000, EGO 56V Brushless 47cm 5.0Ah Self-Propelled Lawn Mower Kit LM1903ESP, EGO 56V Brushless 45cm Chainsaw Skin CS1800E, EGO 56V Brushless 1 x 5.0Ah 45cm Chainsaw Kit CS1805E-P, EGO POWER+ 56V 1 x 5.0Ah 1105m3/H Blower Kit LB6504E, EGO POWER+ 56V Brushless 1 x 7.5Ah 52cm Self-Propelled Mower Kit LM2135E-SP, EGO Powerload Line Trimmer Head Suits ST1520E-S/ST1521E-S AH1520, EGO Multi-Tool 20cm Edger Attachment EA0800, EGO Gutter Attachment for Leaf Blowers suits POWER+ Blowers AGC1000, EGO POWER+ 56V 1 x 5.0Ah 42cm Self-Propelled Mower Kit LM1704E-SP, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge BA2800T, EGO 56V 2.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO POWER+ 56V Brushless 510mm Hedge Trimmer Skin, EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge, EGO 56V 7.5Ah POWER+ Hour Battery w. Fuel Gauge, EGO Power+ 150W Inverter Nexus Escape Skin, EGO 56V Lithium-Ion 10Ah Battery w. Fuel Gauge, EGO POWER+ 12.0 AMP Hour Battery w. Fuel Gauge, 2 x EGO 56V 5.0Ah POWER+ Hour Battery w. Fuel Gauge. If the mower or any of the items supplied are returned damaged, missing, or in an unusable and/or poor condition (manufacturing defects excluded), the authorised Dealer may refuse a refund. Our EGO combo kits, lawn mowers, and cordless tools has a complete range of power tools from cutting to multi-purpose design. If you are serious about having the best warranty plan, then you go with EGO. I asked if she was calling to help me and she replied You havent said anything. EGO Power+ considers their product's warranty null & void if their product was not bought through one of their authorized sellers. We stand behind our products, so please call with any concerns or questions. Takes all of 3 minutes. $560 down the drain when you buy the 650 ego blower stay far away from any product from EGO. Sign up to hear about new Commercial Series tools and innovations. Ughhh. That never happened. Warranty Policy for EGO outdoor power equipment, portable power, batteries, and chargers is outlined in the chart below. Just bought my first(and last) Ego. For online customer service requests, please email support@egopowerplus.com.au. For the best experience on our site, be sure to turn on Javascript in your browser. So if you need to get in touch with EGO about a warranty claim and get a tool repaired -- Make sure you take actions to have a backup for around 8 weeks or so. } This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. ","consent_manager.data_categories_table":"The table below outlines how we use this data by category. Chervon New Zealand
The benefits to you given by this warranty are in
(function(w,d,s,l,i){w[l]=w[l]||[];w[l].push({'gtm.start ':
This warranty only covers defects arising under normal usage and does not cover any malfunction, failure or defect resulting from misuse, abuse (including overloading of the product beyond capacity and immersion in water or other liquid), accidents, neglect or lack of proper installation, and improper maintenance or storage. All rights reserved. The mower must have been purchased from an authorised EGO Power+ Dealer. Over $500 in "equipment" and none of it lasted more than 6 months with less than 25 hours of usage on any of it. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. After that, they said it would need to be repaired but it's covered under warranty. What if you bought a tool only, with no charger? Price: $6,999 kit with six 12.0Ah batteries and charger. It's not like it had to be shipped cross country. It essentially just wouldn't start, as if it wasn't receiving any power from the battery (no lights on, etc). Well the battery stopped working on the lawn mower after less than a year. Please contact EGO Customer Service Toll-Free at 1-855-EGO-5656 any time you have questions or warranty claims. So I did. This company is truly a joke save your money, energy and time ! ","consent_manager.analytics_category":"Analytics","consent_manager.analytics_purpose":"Provide statistical information on site usage, e.g., web analytics so we can improve this website over time. You can (slightly) extend this but never charging over 90%, never draining below 10%, and storing the batteries around 50%.. but even that's not gonna change the fact that batteries die. WebFont.load({
I guess that means I have to take time from work. Any claims other than the right to have the defect rectified as stated in this warranty are excluded. Fast forward to now (April 2023) and while using the string trimmer it just stopped. 100% satisfied with how EGO honors their warranty. has been purchased as part of a promotion all parts received in the promotion must be returned in their original condition. than 30 days after the date of purchase. I got ahold of them( finally) and was told to send copy of sales receipt to a sight that would be emailed to me. Powered by lithium-ion technology, these tools provide maximum power and durability for longer periods of time.
Where a valid
}; Check out our extensive range online and in-store and grab our latest deals and bonus offers. In the event that this is not possible please use the details provided on this website to contact your authorised EGO Power+service centre. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand
EGO Power+ is the next generation of cordless outdoor power tools. This deposit is refundable when the repair service is deemed to be covered under warranty. new Date().getTime(),event:'gtm.js'});var
I have 5 EGO tools and multiple chargers but I only use the Fast Charge model charger for obvious reasons, the charger that came with the string trimmer is the slow charge model. The warranty period for reconditioned or factory certified products used for residential purpose is 1 year, for industrial, professional or commercial purpose is 30 days. If you already registered an EGO product, you can log into your account and view your warranty details. Extended warranties apply to the products below: 5 years with registration completed within 90 days from date of purchase (survey required). We see that youre on the North America site but appear to be outside the U.S. and Canada. No way of knowing an ETA. I recommend against purchasing anything from Ego! Really !!! Whoever is in quality control needs to be checked on. Didn't call me back when promised. are not covered by this warranty and will not be borne by Chervon. EGO POWER+ WARRANTY POLICY. Chervon Australia Pty Ltd, Unit 14, 5 Kelletts Rd, Rowville, VIC. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Zero customer care. Recently, my lawn mower decided to stop working. My wife just laughs at me even attempting to get a reply on the phone. I found the receipt and called back but they would not enter the purchase date becuse they said I did not have the battery with me. Shop for your new EGO tools at Total Tools! ","consent_manager.yes":"Yes","consent_manager.no":"No","consent_manager.not_available":"N/A","consent_manager.cancel":"Cancel","consent_manager.save":"Save","consent_manager.back_to_preferences":"Back to Preferences","consent_manager.close_without_changes":"You have unsaved changes to your data collection preferences. I loved the EGO lawnmower I purchased, at first. Your EGO POWER+ Resources Here's where you can see our How-To Videos, get warranty information, contact customer service and register your products. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. Experience With EGO (Lawn Tools) Customer Support & Warranty. 14 0 obj
<>
endobj
Nobody answers customer support unless your lucky. 2 years with registration completed within 90 days from date of purchase. Over one hour waits. Michelle promptly answered and after a couple of checks that it wasnt operator error and that there were no EGO repair shops nearby EGO is sending me a new replacement mower.I dont know why there are so many negative reviews on here. JavaScript seems to be disabled in your browser. Just add a reminder to call Ego a few months before that three year warranty is up in case you're having issues. call 1300 000 346 for AU or 0508 000 346 for NZ or lodge a claim via our portal link above. Battery works as expected until warranty runs out. %%EOF
EGO Multi-Tool 510mm Hedge Trimmer Attachment HTA2000. So beware if you try to take them up on their "5 year" year warranty. For domestic users we offer a 5-year warranty on all tools and a 3-year warranty on batteries when registered within 30 days of purchase. Then I did leave a message that they did not return. function browserSupportsAllFeatures() { classes: false
Add to Cart. } I have a full EGO lineup -- Lawn mower, leaf blower, string trimmer, hedge trimmer. are excluded. They never answered. Offer valid from 1st May - 30thJune 2023. This time they did ship them. At EGO we pride ourselves on manufacturing products that not only have petrol-matching power, but are reliable and robust too. document.documentElement.className = document.documentElement.className.replace('no-js', 'js');
I wont buy another Ego product. Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. For warranty service, please contact EGO customer service on Australia 1300 000 EGO(1300 000 346), New Zealand 0508 000 EGO (0508 000 346).
Vw Campervan Wedding Hire Northern Ireland,
380 Corridor Development 2022,
Although No Equivalent Command Relationship Or Formal Agreement Exists,
Articles E
