How do I get my money back? That is a great question. We are changing the way you register and sign-in to the StubHub Community. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Depending on where you live and how you got the tickets, you may be due a cash refund. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. Tl;Dr I bought tickets from Stubhub that were never delivered, I asked them for a refund and they said no. Email is another option for requesting a refund. How rare is this, actually? StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. You never know when you might find yourself financially strapped - the good news is you have options. am I just fucked out of $250? That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. View complete StubHub Return Policy. Describe your scenario and include any supporting evidence. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . 100 % Guarantee my ass. StubHub has the final decision on whether or not you will receive a refund. I got a confirmation from Stubhub that the transfer to AXS was confirmed, but the tickets . The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. Original review: April 16, 2023. Viagogo, a tickets marketplace, bought StubHub in February 2020. If these are not available, you will likely get a full refund. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Before joining Reuters, she was a writer and editor at The American Lawyer. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Your email address will not be published. No big deal, I know they use 3rd parties sometimes. From that StubHub wallet page you can request a refund instead of keeping the credit. Thats everything that we can tell you about StubHubs returns and refunds policy! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. If it is postponed/rescheduled, the tickets are still valid. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. Dorado, PR 00646, Metro Office Park StubHuboffers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to ano-refunds policyit adopted in March 2020 to the dismay of many customers, the company told The Associated Press. The FanProtect Guarantee is StubHub return policy. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. A Dartmouth college graduate, she has worked as a journalist in New York covering the legal industry and the law for more than three decades. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Reuters, the news and media division of Thomson Reuters, is the worlds largest multimedia news provider, reaching billions of people worldwide every day. Click your state to see if you qualify! But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. The company blamed the difficulty of recouping from sellers during the pandemic. Our Standards: The Thomson Reuters Trust Principles. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights / Privacy Policy. We will process the refund to your original payment method within 5 days. Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. It also shows why the California precedent is so bitterly despised by corporate defendants that are now hoping for help from the U.S. Supreme Court. StubHub vs Ticketmaster refunds & ticket protection. This practice was implemented in early 2020. Who should shoulder those cancellation costs? The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Customers can keep their credits if they like. The suit explains how StubHub has changed its. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The credits are valid through the end of 2022. If you sold a Taylor Swift Eras Tour ticket in late 2022, for example, you won't receive the funds until after the concert date in 2023. Privacy Policy. StubHub Refund Policy - When The Event Is Postponed Or Canceled. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. The original purchase has aged off my account history. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Required fields are marked *. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. You can resell your ticket using either an app or a PC. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Their customer service number is 8667882482. The Hollywood Reporter is a part of Penske Media Corporation. Furthermore, If you have any questions, please do not hesitate to contact us. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? Seller also should have dropped the sale through Stubhub but that opens him/her up to a penalty for not fufilling the sale. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Whenever an event is canceled and is not rescheduled, you will get a full refund that should include all fees, even the ones referring to shipping and handling. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Did you find it helpful? If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. 7 calle 1, Suite 204 2023 The Hollywood Reporter, LLC. Exchanges will only be allowed for accessibility reasons. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. (States, Store Locations, Prices, Types + More). Re: Refund? If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Reply anytime to let us know how we can improve. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. But it isnt always that easy. Email sent from StubHub. Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Make the best possible case for yourself. All quotes delayed a minimum of 15 minutes. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Call us during our business hours. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. Customerscomplained to the media andfiled lawsuits. The most comprehensive solution to manage all your complex and ever-expanding tax and compliance needs. StubHub is a ticket resale and exchange service. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. StubHub's return policy is called the "FanProtect Guarantee". Is there any way I can confirm that my Stubhub QR codes are still good? Call +1 (866) 788-2482 with all the details about the purchase. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in March of last year, giving consumers . Colorado Attorney General Phil Weiser joined nine other . Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Login to add posts to your read later list, Event Ticketing Resources For Secondary and Primary, payout of close to $20 million in refunds to more than 75,000 consumers, a statement published by StubHub following the settlements reads. Thanks. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. Sorry we couldn't be helpful. On that front, things played out almost laughably on Saturday. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. See here for a complete list of exchanges and delays. Go with that one and theyll connect you with a representative. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. It is possible to request a refund on a purchased StubHub ticket manually. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, dont leave or buy a last minute ticket without calling StubHub first. However, StubHub offers a refund. Before purchasing tickets, carefully review your event and seat selection. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. Tickets is not the same when i go to ticketmasters, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The industry leader for online information for tax, accounting and finance professionals. This settlement ensures that consumers will receive the refunds that they are entitled to.. Personal Loans can provide financial relief during an emergency. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. StubHub will contact you as soon as possible. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell Others were postponed. The . Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks.
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