8000 print books plus e-book packages. [14], The Care Quality Commission conducted an inspection of West Suffolk Hospital between September and October 2019. in Montecito with her husband and friends holding a 'Little Golden Book' . 30 January 2020, Our rating of these services improved. Find out more about the estates work that is being undertaken at West Suffolk Hospital. There is no doubt that staffs worst fears have been confirmed by the trusts subsequent punitive and needlessly high-handed response., Original reporting and incisive analysis, direct from the Guardian every morning, 2023 Guardian News & Media Limited or its affiliated companies. West Suffolk NHS Foundation Trust 3.7. The trust's tactics, which were widely condemned as a "witch-hunt . Most populous nation: Should India rejoice or panic? We are extremely busy in our emergency department so please use our services wisely. 2023 Springer Nature Switzerland AG. Anonymous letter prompts police inquiry into hospital death, Staff say hospital bosses misled them in hunt for whistleblower, Hospital in bullying claims did not monitor at-risk patients, Hancock won't talk to us, say 'bullied' doctors at his local hospital in Suffolk, anonymous letter had prompted an unprecedented witch-hunt, spent more than 2,500 on handwriting and fingerprint experts, Hancock failed to respond to concerns about the trusts treatment of staff. Library Catalogue | East of England Libraries CB6 1DN. CB8 7JG, In Inspection Report published 7 November 2011 for West Suffolk Hospital - PDF - (opens in new window), Published In emergency and life-threatening cases continue to come forward as normal or call 999. The porters display of respect for the transport of the deceased to the mortuary especially in respect of baby deaths. 01284 713 046. The trust should ensure a robust process for oversight and management of all policies and procedures. SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us. One person said 'The food has been good. At least one standard in this area was not being met when we inspected the service and. Community maternity services are provided by four teams of midwives, as well as three continuity of carer teams. Overview - West Suffolk Hospital - NHS We saw that the service was effective and caring because when we spoke with 27 people who used the service we found that people were well informed about their care and had been involved in key decisions. NHS Trust Royal Papworth Hospital NHS Foundation Trust West Suffolk NHS Foundation Trust . Outram criticised the trust for failing to ask why the anonymous letter had been sent and instead focusing on who sent it. it proceeds through to detailed descriptions of user procedures. Ward G1 - Macmillan Unit. A woman died five weeks after bowel surgery in which there was a series of errors, an inquest has heard. Where to find us Susan Warby, 57, died at the West Suffolk Hospital in Bury St Edmunds on 30 August,. We also carried out an unannounced inspection on 23 March 2016. The rising cost of living pressures can affect any one at any time. Clinical leads and managers at all levels monitored the reports of any incidents such as falls or avoidable infections. She described the punctured lung incident as a recognised complication of the operation. Pink Floyd guitarist David . Bosses at Matt Hancocks local hospital have been severely criticised in an NHS report for their part in an intimidating bullying scandal exposed by the Guardian. They were aware of what good looks like and were striving to implement this in daily practice. Generally the people we spoke with said that the food was acceptable, however all courses were served together allowing some to go cold before it could be eaten. We rated them as requires improvement because: As part of our inspection we visited the following areas within the maternity service: labour suite, midwifery led birthing unit, F11 ward (the combined antenatal and postnatal ward) and the maternity day assessment unit. Cancer nurses on strike in 28-hour walkout over pay This page requires that Javascript is enabled in your browser! Please let us know if you agree to all of these cookies. Patients were involved as partners in their care. Service operates Monday - Friday 7am until 7pm Haverhill to West Suffolk Hospital Adult return 8.00 Separate fares for villages, please enquire Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance To book simply call 01638 664304 23 January 2018. Investigation and disciplining of possible whistleblowers is still continuing. Thank you, 2023 The Voluntary Network, All Rights Reserved, Covid Secure: All journeys are prebooked enabling us to restrict passenger numbers and maintain social distancing. Speaking after the adjournment of an inquest in Ipswich into Susans death, Warby confirmed that the letter outlined errors in his wifes surgery that had already been disclosed to him by the hospital. The Doctors' Association described the trust's actions as a "witch hunt" and said they highlighted a "toxic culture". A whistleblowing letter has been sent to inspectors and a local newspaper by maternity care staff at a hospital. Our last inspection took place in September and October 2019 and we were graded as 'requires improvement' overall. Official information from NHS about West Suffolk Hospital including contact details, directions, opening hours and service/treatment details There was a 'patient panel' which meant that people who used the service were involved in planning and monitoring the service. The computerization project that had started virtually 10 years previously. 2 August 2010, In General healthcare, medicine, nursing, psychology, management and leadership, study skills and a fiction collection. The BBC is not responsible for the content of external sites. The service was frequently short staffed and had to rely on calling in staff from other areas to cover the labour suite and maternity ward. Clinical and internal audit processes were not fully utilised to improve services. Senior critical care staff had developed a robust five-year service plan in collaboration with unit staff, which was further evidence of the cohesive and supportive work culture we found. The resulting book is unusual. Download full inspection report for West Suffolk Hospital - PDF - (opens in new window), Published Healthcare in region Stockholm - 1177 Warby said the allegations concerned a previous incident which is not being looked at here and we cant comment on. Instead of saline, a solution containing glucose was injected into Warbys artery and as a result her blood sugar increased to very high levels. However, documentation of recorded actions was not consistent but this did not impact on the care of patients. Read all 43 reviews He could not confirm whether the allegations involved the death of another patient at WSH the local hospital of the health secretary, Matt Hancock. Hardwick Lane, Bury St Edmunds, Suffolk, IP33 2QZ Feedback from patients, relatives and carers was extremely positive throughout the hospital and at the listening event. Trust management were accused of carrying out a "witch-hunt" after staff were asked for fingerprints and handwriting samples in an attempt to find the author of a letter that was sent to the husband of a deceased patient. The pharmacy service was excellent in providing take-home medications for patients. We carried out this unannounced focused inspection to follow up on the issues we identified in our 2019 inspection. Visit website. The 57-year-old was given glucose instead of saline fluid through an arterial line in one operation, suffered a punctured lung during another and a week later contracted a fungal infection. The trust should ensure that nurse staffing levels for children meet recommended national guideline levels. [13], In January 2018 the hospital was rated outstanding by the Care Quality Commission, one of only seven general hospitals in England awarded the highest possible rating. Therefore executive managers were able to make decisions based on valid information about the experience of people. People we spoke with told us that they were well informed regarding their treatment and care. She found that managers eventually whittled the number of suspects down to four, all of whom had raised concerns about the self-injecting doctor, including Mills. An under-fire hospital came under fresh pressure on Friday after it emerged that a second family received a whistleblower tipoff about serious failings . Bury St. Edmunds. West Suffolk Maternity | Bury St. Edmunds - Facebook Its absolutely crucial that staff feel able to raise concerns without feeling bullied or intimidated, as thats much safer for patients. The trust said it took full responsibility for the failings and apologised to the staff involved. We use cookies to give you the best online experience. It was due to be completed in April 2020, but it has yet to be published. People told us that staff answered call bells promptly and gave them the level of assistance they required. At least one standard in this area was not being met when we inspected the service and because of its lengthy and detailed description of one system Starting from an introduction to Sweden and the local health care system. In critical care, staff were encouraged and supported to undertake novel research projects, which they were able to present at national conferences as a knowledge-sharing strategy. Our Trust is building a new healthcare facility. Additional support for critical care patients was provided by a follow-up nurse and a critical care outreach team, who also provided a cross-department education programme. West Suffolk Hospital: Directors due to step down after 'witch-hunt The trust should review the way patients in the last days or hours of life have their needs holistically assessed and how this is documented. 13 April 2021 West Suffolk Hospital The Doctors' Association spoke of a "toxic culture" at the hospital in Bury St Edmunds By Nikki Fox & Matt Precey BBC East Two directors are due to step. 01284 712 661. View our job opportunities here. A scathing 226-page report, by Christine Outram, chair of the Christie NHS foundation trust, found this tactic was extremely ill-judged and had a disastrous impact on staff morale and the reputation of the trust. The provider used surveys to gather the views of people who used the service. North Norfolk. [2] It was opened as the Bury and Suffolk General Hospital on 4 January 1825. We saw that managers showed clear leadership that all staff were expected to provide a high quality of care to people. Ward F8 - Acute Medical Unit - Admissions/Ambulatory Care/DVT Clinic. In emergency and life-threatening cases continue to come forward as normal or call 999. Doctors did not realise the mistake and then treated her with insulin to bring the blood glucose levels down, despite the risk this carried of brain damage. Getting To The Hospital Collapse all Expand all By Road View By Bus View By Train View Instead of taking up the concerns, Mills email was simply forwarded to trusts chief executive, Steve Dunn, who, with Bloomfield, summoned Mills to complain about her behaviour and accused her of trying to undermine the medical director. The trust should ensure staff compliance, across all staff groups, with mandatory and statutory training requirements. A culture where alleged bullying and intimidation of senior doctors is the chosen strategy by senior managers to silence whistleblowers concerned about patient safety.. We rated them as requires improvement because: Published West Suffolk Hospital Hardwick Lane Bury St. Edmunds Suffolk IP33 2QZ England. Ward F7 - Acute Medical Unit | AccessAble Inspection Report published 13 August 2013 for West Suffolk Hospital - PDF - (opens in new window), Published All our staff should feel confident to speak up without fear of retribution. Police were called just after 6pm yesterday (Thursday, March 30), to reports of a three-vehicle collision on the eastbound carriageway, involving two lorries and a van, near Beyton. HLG Nursing, part of Health Libraries Group, CILIP, East of England Electronic Library Management System, Josiah Richardson - Snr Library Assistant, Laura Wilkes - knowledge and Library Services Manager, Health Library & Information Services Directory, 2023 NHS England Workforce, Training and Education Directorate and the CILIP HLG. Health Secretary 'thrilled' about new West Suffolk hospital We found that the provider had systems in place to monitor the condition and safety of the premises. The Library is located in the Drummond Education Centre to the rear of the site next to the Day Surgery Unit. Teamwork, compassion and dedication are helping our staff look after patients. Is climate change killing Australian wine? During this inspection we inspected the trusts sites at Bury St Edmunds and Newmarket Community Hospital. Click the link to find out more. (modern). In the maternity service there had been a previous bullying culture that was beginning to decline. had received continuing attention in the world scene. [7] Senior staff expressed serious concerns that these efforts to identify a whistleblower might inhibit the future reporting of safety issues. This reflected the JBDS guidelines regarding the administration of 10% glucose solution when blood glucose was less than 14 mmol/L on FRIII, but also advised the administration of 20% glucose solution if blood glucose was to fall below 6 mmol . Learning Disabilities / Neuro Developmental Disorders, Severe Mental Illness (SMI) Health Checks, Child Physical Activity and Weight Management, Children under 5 and Breastfeeding / Weaning, Prescribing, Pharmacy and Medicines Optimisation, COVID-19 Prescribing / Medicines Resources, Antimicrobial Prescribing Guidance Summary (Note Please refer to Net Formulary for latest guidance, this document is under review), Combined Commissioned Drug Therapies List - Under Review, Opioid Deprescribing Toolkit and Resources, Clinical Threshold Policy - Supporting Information, Individual Funding Requests: Commissioning Policy, Arthroscopic Shoulder Decompression for Subacromial Shoulder Pain, Corneal Collagen Cross-Linking for Keratoconus, Corticosteroid Injections for Chronic hip pain, Cryopreservation of sperm, oocytes and embryos, Fertility Treatment (Assisted Conception), Hysterectomy for Heavy Menstrual Bleeding, Laser Hair Removal - Non-face body areas and for non-cosmetic reasons, MRI Guidance (Open/Upright and Wide-Bore), Radio Frequency Denervation of Facet Joints, Reversal of Male and Female Sterilisation, Steroidal Epidural Injections for Patients with Acute and Severe Sciatica, Surgical Discectomy (for lumbar disc prolapse), Interpretation and Translation Services - Non-Spoken (Language Empire), Interpretation and Translation Services - Spoken (DA Languages), West Suffolk Hospital Clinical Guidance and Pathways, Incident reporting / Quality issue concerns. An A&E patient forced to wait over eight hours to be treated on the first day of the crippling nursing strike has begged Rishi Sunak to 'please, please, please, please, pay your staff fairly . The trust should ensure dissemination of outcomes from audits and meetings is robust across all services. Staff told us they were able to raise issues with their manager and gave examples of the incidents and concerns, such as staffing levels, that they had reported. IP33 2EX, In Helen Edgar, 41, from Stowmarket, attended the West. Service operates Monday Friday 7am until 7pm, Haverhill to West Suffolk Hospital Adult return 8.00, Separate fares for villages, please enquire, Concessionary Bus pass holders travel for free, fares are supported by West Suffolk Alliance, The service makes life bearable for anyone living alone. However, if you are unsure about where to go, please call NHS 111 before coming to our emergency department who can best advise you on your next step. Helen Beck will retire at the end of November. Tens of thousands of the union's health workers were balloted on the offer. Systems for audit and documentation records and consent were not embedded or monitored effectively. Estates work at West Suffolk Hospital. An anonymous letter sent to Warbys husband highlighted errors in her treatment. There had been occasion when staff levels fell below what was needed to provide safe care. There's no need for the service to take further action. Any other browser may experience partial or no support. Introduction This Quality Report provides the narrative for performance in three key areas: Quality priorities, CQUIN performance and local issues requiring escalation. Whilst mainly serving the population of Suffolk, WSFT also provides care for parts of the neighbouring counties of Essex, Cambridgeshire and Norfolk. We saw that clinical areas were kept clean and ordered. A man has died following a crash on the A14. In his statement he said: Sadly, questions still remain about whether Sue could have survived if these errors had not been made, and I will continue to seek answers in relation to this., He added: The one positive to come out of all of this is the changes that have been put in place to protect future patients and prevent future incidents.
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